Here are some of the most frequent questions we get from our customers.
If you have any further questions, please get in touch with our friendly team 😃
We only support Google and Trustpilot at this point. However, we are actively working on onboarding other platforms. We don’t want to provide a service to you unless we know it’s a workable solution.
The success rate is highly situational, each review will have it’s own likelihood to be removed. The likelihood is based on a number of factors and is ultimately determined by the platform. At this time, we have a removal rate of 40%-60% for Tier I and 85% for Tier II. However, there is no guarantee we will be able to remove any of your reviews.
We have our ‘Tier-based’ system, which means we have multiple ways of removing negative content. However, sometimes the platforms don’t want to play the game, so we aren’t always able to remove content.
We operate on a ‘no win, no fee’ model, this means we do not take payment until your review has been removed for 7 consecutive days. The payment method used is the credit card linked to your account.
With our proven method of content removal, ‘no win, no fee’ payment model and multi-tiered pricing structure, so you really feel you’ve paid the right price – Why wouldn’t you use us!
It is extremely unlikely for content to return, however we monitor all content removal for up to 30 days from removal. So, if bad reviews return, we’ll get straight back onto them. Also, note that sometimes reviews are temporarily removed whilst the platform assesses the content. We will notify you when we are certain the content has been removed.
Simply let us know which reviews you would like removed and go through a few of our simple steps, then leave the rest to us.
For Tier I, we have a timeframe of 1 – 4 weeks and for Tier II, 1 – 2 weeks. Usually, the Tier I removal process takes less than 2 weeks. Though it can take up to 8 weeks in rare cases. If you select Tier I and after 4 weeks we have been unsuccessful, we may recommend a Tier II approach.
We have a timer of 4 weeks before we may recommend Tier II as an option. If we’re unable to remove your review using either Tier I or Tier II, we will let you know that we have been unsuccessful.
We don’t recommend this as platforms can take note of unsuccessful attempts which makes it harder to remove content again. Although, we have been successful in the past, even with previous attempts from our clients.
We highly recommend that you don’t respond to negative content unless we advise otherwise. It’s not that we believe your response is unwarranted, platforms can sometimes regard your response as indications that you have addressed the issue and their intervention is no longer required. We don’t want that.
Our negative content removal services are not 100% effective and we cannot guarantee removals, as the final decision for content is not made by us, but by the platform hosting the review.
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